Frequently Asked Questions

Everything you need to know about your JOSEF SEIBEL experience.

How do I determine the correct size for my shoes?

JOSEF SEIBEL uses European sizing. We provide a detailed size guide on each product page that converts EU sizes to US and UK standards, along with measurements in centimeters to ensure a perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a return label and drop your package at any authorized shipping location.

Are JOSEF SEIBEL shoes waterproof?

Many of our models feature the TopDry Tex membrane, which makes them windproof and waterproof while remaining breathable. Please check the product description for the 'TopDry Tex' icon to confirm specific weatherproofing.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US and Europe. You will receive a tracking number via email as soon as your order leaves our warehouse.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.

Can I replace the insoles in my shoes?

Yes, most JOSEF SEIBEL shoes feature removable footbeds, making them ideal for customers who wish to use their own custom orthopedic insoles.