Returns & Exchanges

We want you to be completely satisfied with your JOSEF SEIBEL footwear, which is why we offer a 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a quick and easy resolution.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unworn shoes in their original JOSEF SEIBEL box and secure them inside a shipping carton to prevent damage during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package, ensuring any old labels are covered.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing